Frequently asked questions

Your Letterbird ID is a six-digit code that is randomly created when you become a member of Letterbird. This code gives you the ability to communicate with other members in an anonymous manner. This ID allows you to be stay as anonymous as possible.

You can search for new people to correspond with using the match option. According to the preferences you’ve chosen, we do our best to find the best options. You may also share your letterbird ID on your social media accounts in order to invite your friends to sign up to letterbird. Your friends can write you anonymous letters using letterbird.me/YOURID even if they don’t have a letterbird account themselves.

Heart: Indicates that you have favorited your letter.
Reply: Indicates that you have replied to your letter.
Random: Indicates that the letter was sent using the match option.
Checkmark: The letter is sent with a read notification, and the blue color indicates that the letter has been read.

The letters that were sent are now located in the sent box, and they cannot be retrieved. Your letter will still be viewed by the recipient even if you delete it from the sent box after it has been sent.

When we deliver your letter, we take a number of factors into consideration. In the future, we will revise these criteria, and the delivery of your letters will be determined by a greater number of aspects and factors.

It’s possible that your friend has taken a break for writing experience for a while; in this case, you could try sending letters at regular intervals and see whether your friend comes back to letterbird.

You will be notified in two different ways: the first time a letter is being packaged to be delivered, and the second time your letter is being delivered to you. When you select the option to receive a read notification for each of your outgoing letters, you will also be notified when those letters are read.

If you have been notified that you have a letter but cannot find it in your box, the letter may be on its way to being delivered to you. Check your postbox regularly, please. This means in a little while, we will deliver your letter.

The information about the country that you choose while registering is visible to the other users. Your other information related to location is completely private.

Each and every letter is encrypted before being saved on the servers.

We will never sell your information to a third party, but we will use it to make our app better and to provide you with more targeted advertisements and offers.

Deleting or reinstalling the app will not delete your data unless you delete your account. When you delete your account, the data of your account is deleted on our servers in accordance with legal requirements and you cannot use letterbird again with the phone number and e-mail address you shared with us while you are signing up.

You can follow the AppStore and GooglePlay guidelines for subscription cancellations.

When you sign in to your letterbird account, a one-time password will be sent to the phone number or email address that you provided while you sign up to letterbird. You will be able to access your account if you have access to any of these. In case you are still unable to access your account, you may get in touch with our team by sending an email or by using our various social media accounts.

Please check that the phone number or email address you entered is valid. In case you are still unable to access your account, you may get in touch with our team by sending an email or by using our various social media accounts.

You may remove your account by going to the settings menu and selecting the Faq page. When you delete your account, the data of your account is deleted on our servers in accordance with legal requirements and you cannot use letterbird again with the phone number and e-mail address you shared with us while you are signing up.

Your e-mail address and phone number will not be shared in any way with other users.

You are unable to change the email address which you registered with because this is a security measure. You can get in touch with our support team if you’re having any issues with the email address that you provided.

You may get to your public profile by selecting the Profile option from the Settings menu. Your profile, along with the information that is displayed on this profile page, is accessible by anyone who visits letterbird.me/YOURID

If you have a letter friend and still receiving  so many letters that you are unable to respond to them, you have the option to keep your account and turn off  from “match me” feature, which is located in the Settings menu. Keep in mind that unanswered letters might be quite upsetting.

You may get in touch with our team by sending an email to [email protected], submitting a support request using the application directly, or contacting us via any of our social media accounts.

Although your birthdate is kept private, other members’ preferences about matching might provide an indication of your age.

We’ll find you letter friends according to the language you speak, the nation you’re from, the age range you choose, and the gender you select.

Anonymous letters is a service that allows your loved ones or friends to write you letters without having them to sign up for letterbird. Post your letterbird ID in the format letterbird.me/YOURID so that you can receive anonymous letters. Because of anonymous letters does not include any identifying information, you are unable to respond to these letters. You may disable this feature in the Settings menu if you do not wish to receive anonymous letters.

You have the option of either becoming a premium member, which will raise your daily letter limit, or purchasing coins, which will provide you more sending options once you have reached the limit.

We are making efforts to ensure that Letterbird is a friendly place for all of our users. If there is a member or letter that you believe violates our policies, you may forward this letter to our team by clicking the three dots in the upper right corner of the paper. We will review your request and take the appropriate actions in reaction to it.

We are making efforts to ensure that Letterbird is a friendly place for all of our users. If there is a member or letter that you believe violates our policies, you may forward this letter to our team by clicking the three dots in the upper right corner of the paper. We will review your request and take the appropriate actions in reaction to it.

You are required to have entered your complete address in order to make use of this specific option. Your letter friend can send you letters or gifts through the letterbird store by using your ID, even if they do not know your address.

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Your detailed address information is kept private and will never be shared to any other members under any circumstance.