Privacy policy

You agree to this Privacy Policy and our User Agreement by downloading or using Letterbird.
You may not download or use Letterbird if you are under the age of thirteen. We do not intentionally collect or keep information about children under the age of 13. You must have your parent or guardian read and agree to our Privacy Policy and User Agreement if you are between the ages of 13 and 17.

What Is Covered by This Privacy Policy?

This Privacy Policy covers how we collect, keep, utilize, and disclose your personal information via our mobile apps, websites, and products. It also explains how to manage and protect your privacy while using our service.
This Privacy Policy does not apply to the activities of businesses that we do not own or control, such as businesses that advertise on our site. Businesses that advertise on our site, may place cookies on your device or computer. These third-party cookies are not under our control, and their privacy policies may vary from ours.

Controlling and Protecting Your Privacy

Account Settings:
You have complete control over your account settings. These settings should be checked on a regular basis.

Deleting Your Account:
You can delete your account at any time by contacting with us via [email protected] Your account will be deactivated immediately, but your content (defined below) may take some time to be completely removed from the app and our servers. We reserve the right to terminate or suspend any account, or to use any operational, technological, legal, or other means available to enforce the terms (including, without limitation, blocking specific IP addresses), at any time, without liability or prior notice to you.

Deleting Your Information and Content:
Even if you delete your account, your letters and posts will not be deleted. Your credentials will be removed from our servers, but those who receive your letters will still be able to see them. We make reasonable efforts to remove yor data, but we can not guarantee we will be able to delete all of your information everywhere from our systems.

Location Information:
We collect your geolocation when you first register with Letterbird, if you grant us permission to do so. We collect your country and city information as well. We do not “track” your location, but we do collect location information from your device or browser when you log in or use Letterbird, such as when you visit a particular feature that uses. We don’t share your precise location with other users to protect your privacy and security. We may still use your location for purposes such as security or advertising.

Letterbird uses OTP (One Time Password) services to sign in.

Posting Information:
Personal information, such as Country, Gender, About Me, Interested Topics, and so on, will be publicly available in your public Letterbird profile. Your pen pals may share the letters you send with their friends. Information you want to keep private should not be posted or sent.

Third Parties:
We are not responsible for (and don’t have any control over) the privacy policies of third-party websites, apps and ad servers. We encourage you to read the privacy policies of each and every website and app you visit.

Opting Out of Receiving Cookies:
You may set your browser to block some or all cookies. However, our service might not fully function if you disable cookies. Many internet browsers automatically accept cookies. You can instruct your browser, by editing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit.

Limit Mobile Ad Tracking:
You may set your mobile device to limit ad tracking, in which case we will not be able to see your AdID or IDFA. However, we will still share other personal information to our advertising partners as described in this Privacy Policy.

Do Not Track Signals:
Some Internet browsers include the ability to transmit “Do Not Track” signals, but there are no uniform standards for this. We do not process or respond to “Do Not Track” signals.

Information We Collect
Different types of personal information about you and your activities are collected by us. When you register, log in, and use our service, we collect personal information about you, such as the features you use, the pages and screens you visit, and the information you enter, such as your birthday or demographic information. The following bullets specific examples are not meant to be exhaustive.

Email Address And Phone Number:
To register for our service, we may require a valid email address or phone number. While you have an account with our services, these email and phone numbers will be stored on our servers. We will contact you using this email address, but you can opt out of promotional email contact from us at any time. We may use your phone number to verify your account, but will generally not otherwise contact you by phone.

Profile Information You Provide:
We collect personal information such as your gender, age, date of birth, interests, and country, city and so on in order to create your profile on our service.

Automatically Collected Device Information:
We receive and record information from your device or browser, including your mobile device identification (AdID (Google), IDFA (Apple), device ID, etc.), IP address, cookie and beacon information, and geographic location. We collect information from and about the computers, phones, and other web-connected devices you use that integrate with our services, and we combine this information across different devices you use.

Activity and Usage Information:
We collect information about the features you use, the pages and screens you visit, and your transactions with us and with our partners and vendors, including information about your use of products or features offered through our service.

Third party advertising companies may collect information using cookies, AdID, IDFA and other sources. Advertisers may use these and other sources in connection with our service in order to collect and use data regarding advertisement performance and your interests for the purpose of delivering relevant advertising.

How We Use and Disclose the Information We Collect
Personal information is processed for the following reasons:
To complete transactions that you request;
When you give your explicit consent;
For our legitimate business interests, such as bookkeeping, securing and protecting the integrity of our service, and service development;
To comply with applicable legal requirements.
We use and disclose your information in the following ways, in particular:

To customize your experience:
It includes suggestions about features you may enjoy or people you may want to meet.

To provide customer service:
We use your information in response to questions or concerns you may bring to our attention.

For advertising purposes:
We share information with companies we don’t own, such as your location, IP address, AdID or IDFA, and certain demographic information, collected from cookies and across devices used to access the service, in order for these companies to deliver relevant ads.

For research:
To conduct research and analyze traffic on our service, including the number and types of visitors. To conduct this research, we share some user data with companies which we do not own.

For development and testing:
To develop and test new products and features, and improve our current ones, including by conducting surveys of our users, which might be conducted with or by companies we do not own.

Bug fixes and product improvement:
To detect and resolve engineering problems. We send data to companies that we don’t own in order to analyze bugs in our websites and apps so that they can continue to function properly.

Policy enforcement:

To enforce our Privacy Policy and User Agreement we send data to third-party companies for the following reasons:
To verify accounts and activity;
To combat harmful conduct, such as abusive behavior and other violations of our User Agreement;
To detect and prevent spam;
To detect and prevent fraud;
To maintain the integrity of our service;
To promote safety and security on our service, such as monitoring for illegal activity and reporting to the appropriate authorities.

Cookies and mobile ad identification:
We may set and access cookies or use AdID or IDFA information on your device or computer to customize your experience. These files help us with the following:
Authentication: Cookies are used to keep you logged into our site as you navigate through different pages;
Analytics and performance: We use cookies to analyze platform performance and monitor how our visitors use the site. These help us to identify and fix bugs, understand and improve our services, and research and test new features.
Advertising: We use cookies and your AdID and IDFA to deliver relevant. Our ad partners use cookies to deliver relevant ads and monitor how you interacted with an ad.

Cooperation with law enforcement:
We cooperate with government and law enforcement officials to enforce and comply with the law. We report threats of violence or self-harm and other illegal activities proactively, and we may disclose information about you to government or law enforcement officials in order to:
Protect the safety and security of our users and members of the public;
Satisfy subpoenas, court orders, or other governmental requests.

Business transfers:
We may share your personal information with another business entity in connection with a proposed or actual sale, assignment, merger or transfer of all or part of our business or the acquisition of all or part of another business. In such cases, we would require any such business entity to honor the terms of this Privacy Policy.

Management of our company:
We will process your information as needed to maintain our financial books and records, engage in sales of goods and services to members and advertisers, ensure the integrity and security of our systems and resources, operate our work environment, and respond to any potential compromise of anyone’s personal information.

Service providers:
We transfer information to vendors, service providers, and other partners who support our business, such as providing technical infrastructure services, analyzing how our services are used, measuring the effectiveness of ads and services, providing customer service, facilitating payments, or conducting research and surveys. These partners agree to adhere to confidentiality obligations consistent with this Privacy Policy and the agreements we enter into with them.

We may share information with third parties for the purposes of delivering relevant, personalized advertisements or content on our service and on the websites or applications of third parties. To achieve this purpose, our partners may use the shared information:
To evaluate the nature of the connection across your devices, browsers, or applications;
To assess the suitability of your desktop or mobile device for interest- or demographic-based content;
To provide information and inferences about user interests to third parties;
To develop insights and reports relating to the presentation of customized advertisements or content, including statistical reports in connection with activity on a website, optimization of ad placement and performance, development of reach and frequency metrics, billing activities, and tracking ads served on a particular day to a particular account. Our partners may also combine shared information with additional non-identifying information collected from other sources to enhance these activities.

Personal Information:
Except for “Cooperation with Law Enforcement,” “Business Transfers” and “Service Providers” (all described above), in connection with account verification (and then only for that purpose), or to enforce our rights under this Privacy Policy and our User Agreement, we do not share the following personal information with any third party not owned by Letterbird for any reason: your exact date of birth, your first name, your last name, your address, your phone number(s), or your email address.

Data Security and Storage
We use industry standard security measures to prevent the loss, misuse and alteration of the information under our control. However, we cannot guarantee that our security measures will prevent “hackers” from illegally obtaining this information. We will store and maintain your personal information for as long as necessary:
For the purposes for which it was collected;
To meet our current and future legal obligations, including compliance with our records retention practices;
As permitted to meet our legitimate interests.

Deletion of Your Personal Information
You may delete your account at any time, and your personal information will be deleted in the normal course of business pursuant to our current data retention practices. You may request to have all your personal information deleted by contacting [email protected] We will comply with all deletion requests to the extent permissible by law and will not delete data that we are legally required to maintain (such as data subject to a current and valid preservation order or transaction data required for audit or substantiation purposes).
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. Notwithstanding the foregoing, we reserve the right to keep any information in our archives that we deem necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

Changes to this Privacy Policy
We may revise this Privacy Policy from time to time to reflect new or changed features and services, changes in the law, or changes in our use or collection of personal information. If you object to any terms and conditions of the Privacy Policy or any subsequent changes or you become dissatisfied with our Service in any way, your only option is to delete your account. Your continued use of our Service after we post a revised Privacy Policy means that you agree to the revisions.

This Privacy Policy was written in English. If you are reading a translation and it conflicts with the English version, please note that the English version controls.

Our Contact Information
If you have questions regarding these Privacy Policy, please contact us via [email protected]
Updated as of July 01, 2022


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